Privacy Policy

SellBig AI (“SellBig,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at sellbig.ai (the “Service”).

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials through our authentication provider (Clerk). We do not store your password directly.

Uploaded Content

When you use our Service, you upload product images and provide product titles. These are processed by our AI pipeline to generate listing images for you.

Payment Information

Payment transactions are processed by Stripe. We do not store your full credit card number. Stripe provides us with a tokenized reference, your card's last four digits, and billing details necessary to complete your purchase.

Usage Data

We automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited and actions taken within the Service
• Dates and times of access

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your image generation requests
• Process payments and manage your credit balance
• Send transactional emails (e.g., purchase confirmations)
• Respond to customer support inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party services that help us operate (e.g., Clerk for authentication, Stripe for payments, cloud hosting providers for storage and processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your account information for as long as your account is active. Uploaded product images and generated images are retained to provide the Service and allow you to re-download your images. You may request deletion of your data by contacting us.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at support@sellbig.ai.

7. Cookies

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how users interact with the Service. You can control cookie preferences through your browser settings.

8. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@sellbig.ai.